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Frequently Asked Questions

Shipping Policy

I currently ship to the UK only.

Orders are mainly dispatched from the UK – if not they will be from the US or AU using a carrier service. Orders are dispatched within 5 business days. 

If you have any questions regarding your order, don’t hesitate to contact me.

Returns and Exchanges

If your product(s) arrive damaged or are different from what you ordered, you may submit a request for a refund within the following 90 days. Send your request to paul(at)paulwindridge.com along with your order # and a photo of the issue.

I sell one-of-a-kind products made to your specifications; therefore, subject to applicable law, I will not be able to provide a refund if your dissatisfaction with the order is due to a mistake on your part or because you have changed your mind.

Products start their production process as soon as I receive your order, so unfortunately, I cannot take cancellation requests.

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